Top Product Management and UX Articles of 2020

These were my favorite product management and UX articles of 2020, which is the 5th year I’ve compiled this list. Though 2020 was a strange, dark, stressful year for most of us, I hope you all enjoy the list (and prior years, too) as we look toward a brighter future.

Product Management

  1. 50 Short Product Lessons by John Cutler … Read it at
  2. Negotiating with Sales: A Guide for Product Managers by Pradip Khakhar … Read it at
  3. Build Products That Solve Real Problems With This Lightweight JTBD Framework by Sunita Mohanty … Read it at
  4. Lying To Customers by Rich Mironov … Read it at
  5. How to Manage Product Managers by Ryan Seamons … Read it at
  6. How to Build a Killer Product Microsite by Poornima Mohandas … Read it at
  7. Product Manager’s Secret 2020 Weapon: Remote Workshops by Drew Falkman … Read it at
  8. Hiring a Head of Product by Rich Mironov … Read it at
  9. Prioritization: You’re doing it wrong (or possibly not at all) by Saeed KhanRead it on Medium
  10. Product Judgment: How some people can repeatedly create product success by Paul Adams … Read it at


  1. How People Read Online: New and Old Findings by Kate Moran … Read it at
  2. Online Shopping for Food and Groceries During Covid-19: Workflow Issues Impact the Ecommerce Customer Experience by Raluca Budiu … Read it at
  3. Typical Designer–to–Developer and Researcher–to–Designer Ratios by Kate Kaplan … Read it at
  4. How to Run a Journey-Mapping Workshop: A Step-by-Step Case Study by Kate Kaplan … Read it at
  5. 7 Ways to Analyze a Customer-Journey Map by Kim Salazar … Read it at
  6. Communicating Changes Throughout the Buyer’s Journey: A COVID-19 Case Study by Kim Salazar … Read it at
  7. How To Design Mobile Apps For One-Hand Usage by Maitrik Kataria … Read it at
  8. Do stories make social media more addictive? by Anna E. CookRead it on Medium
  9. How Well Discovery Phases Are Performed in UX Projects by Maria Rosala … Read it at
  10. 10 Key Mobile Usability Issues by Nick BabichRead it on Medium

What did I forget to list? Please leave a comment and let me know. Note: I left out a lot of great podcasts and videos, but I hope someone else can compile a list of those.

2020 | 2019 | 2018 | 2017 | 2016

Product management leader in Utah. Derailed academic librarian. Interested in #prodmgmt, #prodmktg, #ux, #mobile, libraries, privacy.